Our GPU rental refund policy, explained

Our GPU rental refund policy covers three situations. If you cancel a server, you are not charged again, but the current month is not refunded. If your server's monthly availability falls below 99.9%, you receive service credits under our SLA. And unused paid credit on your balance can be refunded to a wallet you control, on request; bonus credit cannot.

Canceling: no further charges

You can cancel at any time, with no cancellation fee, from your server's page in the dashboard: choose "Cancel at end of period" before your renewal date. Your server stays available until the end of the paid month, and you are not charged again.

The current month is not refunded, except through SLA credits. Canceling halfway through a month does not return the unused days, so the best moment to decide is when the reminder email arrives before your renewal. Use the rest of the paid month to copy your data off the server. See renewals and cancellation for the steps.

If you state a required country or region in your order notes and it cannot be met, you can cancel for a full refund before delivery. See delivery and provisioning for the full order flow.

Downtime: service credits

If your server's monthly availability falls below 99.9%, you receive a service credit of 10% to 100% of that server's monthly fee, depending on how low availability fell. Request it with a ticket from your dashboard within 30 days after the end of the affected month. Credits are added to your account balance, or refunded if your service ends. See SLA credits for the full table.

Refunds of unused credit

• Paid credit that you have not spent can be refunded on request from the Billing page of your dashboard, with a wallet address you control. No ticket is needed, and the refunded amount is taken off your balance when you send the request.
• Bonus credit from top-up bonuses has no cash value and is not refundable.

Bonus credit is spent after your paid credit, so the refundable part of your balance is used first. For example, if a $1,000 top-up gives you $1,500 of credit and you then spend $1,000 on servers, the $500 left is bonus credit, which can still pay for OverGPU services but cannot be refunded. A refund request can also lead to a verification check; see identity verification.

How refunds are paid

• SLA credits: added to your account balance, or refunded if your service ends.
• Paid credit to your wallet: sent at its US dollar value, in USDT on TRON (TRC-20) or in the cryptocurrency you used, to a wallet address you control. The network fee of the transfer is deducted.

Refunds to a wallet are processed within 10 business days of approval, and we may ask you to confirm that the request comes from the account owner. Because a refund is based on the dollar value, the amount of coin you receive can differ from what you sent if the exchange rate has moved.

If a charge looks wrong

If something is wrong with a charge, open a ticket from the Support section of your dashboard first, so we can put it right. Include the date, the amount and the invoice or receipt number. If you cannot sign in, reset your password with "Forgot password" on the login page. The binding text is our refund policy; delivery and cancellation are also covered in our terms of service.