Help center
Help center: billing, delivery and support
Plain answers about billing, crypto payments, delivery, upgrades, refunds and policies. Our engineers are available 24/7 for anything else.
Billing & payments
5 articles- How GPU server billing worksA flat monthly USD price, paid in advance from a prepaid balance you top up in crypto. No setup or egress fees.
- Pay for a GPU server with crypto: USDT, BTC, ETH, XMR or SOL
Top up a USD balance from $100, with network fees and the top-up bonus explained. - Your GPU server invoice and VAT
An invoice for every server payment, a receipt for every top-up , and your VAT number on invoices. Here is how. - Our GPU rental refund policy, explainedNo fee to cancel, service credits for downtime, and unused paid credit refundable. See how it works.
- GPU server SLA credits: how they work99.9% monthly availability, credits of 10% to 100% of the monthly fee, what counts as downtime and how to claim one.
Orders & servers
4 articles- How long to get a GPU server
Single-GPU and8-GPU servers are delivered in under 10 minutes after payment. Here are the five steps to root access. - How to upgrade GPU server plans and make changes
Upgrade GPU server plan mid-month with a prorated charge from your balance; smaller plans apply at your next renewal, subject to stock. See how to ask. - GPU server bandwidth and egress fees20 TB or 50 TB of outbound traffic per month, inbound not counted, no egress fees. See what counts.
- What happens to my data after cancellation?Your GPU server runs until the paid month ends, then its disks are securely erased. Back up first: here is how.
Account & support
3 articles- How to cancel GPU server rentalsCancel GPU server rental any month with no fee, from your dashboard before the renewal date. Your server runs to the end of the paid month. See the steps.
- GPU rental identity verification: when and why we askMost orders at OverGPU need only an account and a funded balance. See when we may ask for more, what we ask for, and why.
- GPU server support: how tickets workGPU server support at OverGPU runs 24/7 through dashboard tickets handled by engineers. See who can open one, what to include and what needs no ticket.
Still need help?
- Support by ticketCustomers with an active server open tickets from their dashboard; engineers answer 24/7.How support works
- DocumentationGuides to connect, set up drivers, containers and frameworks, and secure your server.Open
- System statusCurrent status of ordering, provisioning, servers, network and support.Check status