Support
Support by GPU engineers, 24/7
Customers with an active dedicated server open tickets from their dashboard. Every request is tracked, answered by an engineer and kept with your server’s history. There is no email address, phone line or contact form.
- 1
Log in to your dashboard
Support is in the sidebar, and each server page has its own requests.
- 2
Open a ticket
Choose a topic and the server concerned: incident, reboot, reinstall, upgrade or billing.
- 3
An engineer replies
In the ticket, day and night, with the server’s configuration and history at hand.
- Tickets for customers with an active dedicated server
- Requests linked to your server: reboot, reinstall, upgrade
- Before you order: answers in the help center, docs and calculators
Already a customer?
Open a ticket
Log in and open a ticket from Support. It is linked to your server, so the engineer sees its configuration and history right away.
Log in to open a ticketNew to OverGPU?
Deploy a server
Choose a configuration, create your account in the same form and pay the first month from your balance. Your server is delivered in under 10 minutes, and tickets open as soon as it is.
Deploy a GPUFind answers yourself
- Help centerBilling, delivery, refunds, verification and how tickets work.Browse
- Documentation
First login, drivers and CUDA, Docker, Readmulti-GPU and monitoring. - VRAM calculatorHow much GPU memory your model needs, and which servers fit it.Open
- System statusCurrent status of ordering, servers, network and support.Check
Is there an email address, a phone number or a chat?
No. Support works only through tickets in your dashboard, so every request reaches an engineer together with your server, its configuration and its history, and stays on record in your account.
Who can open a ticket?
I do not have a server yet. Where do I find answers?
In the help center, the GPU pages and the VRAM calculator: they cover sizing, delivery, billing, refunds and setup. Every specification and price is published, and servers are delivered in under 10 minutes after payment.
What if the server does not suit me?
The minimum term is one month: cancel any month from your dashboard, with no fee, and the server stops at the end of the paid month.
What can I do without a ticket?
How do I report abuse coming from one of your IP addresses?
Customers open a ticket with the Abuse report topic. Anyone else can use the abuse contact published in the WHOIS record of the IP address.