# Service level agreement

> 99.9% monthly availability for power, network and hardware on every server, with service credits of up to 100% of the monthly fee.

Source: https://overgpu.com/legal/sla  
Updated: 2026-10-23  
Publisher: OverGPU (https://overgpu.com/)

## 1. Commitment

For every server you rent, OverGPU commits to **99.9% monthly availability** of power, network connectivity and hardware.

## 2. Definitions

- **Downtime:** a period during which your server is unavailable because of a failure of power, network or hardware on our side, counted from when we detect the incident or you report it until it is resolved.
- **Monthly availability:** total minutes in the month minus downtime, divided by total minutes in the month.

## 3. Service credits

| Monthly availability | Credit (share of the server's monthly fee) |
| --- | --- |
| Below 99.9% | 10% |
| Below 99.5% | 25% |
| Below 99.0% | 50% |
| Below 95.0% | 100% |

Request a credit with a support ticket from your dashboard within 30 days after the end of the affected month. Credits are added to your account balance, or refunded if your service ends.

## 4. Exclusions

Downtime does not include scheduled maintenance announced at least 48 hours in advance, issues caused by your software, configuration or use, suspension under the Terms of Service or the Acceptable Use Policy, attacks exceeding the protection included with the service, and events outside our reasonable control.

## 5. Hardware failures

Failed GPUs and components are replaced as a priority. When a repair cannot be completed quickly, we offer an equivalent server where available.

## 6. Bandwidth

Every server includes outbound bandwidth with no egress fees: **20 TB per month** for single-GPU plans and **50 TB per month** for 8-GPU servers, under fair use. Inbound traffic is not counted. If you consistently exceed your allowance, we contact you before any change to agree on a suitable option.

## 7. Support

Support is available 24/7 for incidents. Report incidents with a ticket from the support section of your dashboard.