# Support by GPU engineers, 24/7

> OverGPU support works through tickets in the customer dashboard, answered 24/7 by GPU engineers for customers with an active server. No email, phone or chat.

Source: https://overgpu.com/contact  
Publisher: OverGPU (https://overgpu.com/)

Customers with an active dedicated server open tickets from their dashboard (https://overgpu.com/account/support). Every request is tracked, answered by an engineer and kept with the server's history, so the engineer sees its configuration right away. There is no email address, phone line or contact form. Before ordering, answers are in the help center (https://overgpu.com/help), the documentation (https://overgpu.com/docs), the GPU pages and the calculators. Tickets open as soon as the first server is delivered, and the order form has an optional notes field for the engineers who prepare the server.

## Related pages

- [GPU server support: how tickets work](https://overgpu.com/help/getting-support): GPU server support at OverGPU runs 24/7 through dashboard tickets handled by engineers. See who can open one, what to include and what needs no ticket.
- [GPU server SLA credits: how they work](https://overgpu.com/help/sla-credits): 99.9% monthly availability, credits of 10% to 100% of the monthly fee, what counts as downtime and how to claim one.
- [Service level agreement](https://overgpu.com/legal/sla): 99.9% monthly availability with service credits of up to 100% of the monthly fee.